Privacy Policy

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We appreciate your interest in our Privacy Policy. At Eaglesoarex, we take the protection of your data very seriously, and in the below we explain what data we collect when you use our website www.eaglesoarex.com and how it is used.

General Information

a)  What law applies?

Our use of your Personal Data is subject to both Canada's Personal Information Protection and Electronic Documents Act (“PIPEDA”) and the EU's General Data Protection Regulation (“GDPR”), and of course we process your Personal Data accordingly.

b)  What is Personal Data?

Personal Data is any information relating to personal or material circumstances that relates to an individual. This may include a name, date of birth, e-mail address, postal address, or telephone number but also online identifiers such as IP addresses or device ID`s. 

c)  What is processing?

"Processing" means any operation or set of operations which is performed upon Personal Data, whether or not by automatic means. The term is broad and covers virtually any handling of data.

d)  Who is responsible for data processing?

The responsible party within the meaning of the PIPEDA and the GDPR is Eaglesoarex of 203 - 6425 112 Avenue NW, Edmonton, Alberta T5W 0N9, Canada (“Eaglesoarex“, “we”, “us”, or “our”). If you have any questions about this policy or our data protection practices, please contact us using info@eaglesoarex.com.

e)  What are the legal bases of processing?

In accordance with the PIPEDA and the GDPR, we have to have at least one of the following legal bases to process your Personal Data: a) you have given your consent, b) the data is necessary for the fulfillment of a contract / pre-contractual measures, c) the data is necessary for the fulfillment of a legal obligation, or d) the data is necessary to protect our legitimate interests, provided that your interests are not overridden.

f)  Is there an obligation for me to provide data? 

Within the scope of our business relationship, you are only required to provide personal data that is necessary for the establishment, implementation, and termination of a business relationship or that we are legally obliged to collect. Without this data, we will usually have to refuse to conclude the contract or will no longer be able to perform an existing contract and may have to terminate it.

Data we collect automatically

a)  Log data

Each time you visit our website, our system automatically records the following data from the visiting device and stores it in a so-called log file: i) Name of the retrieved file, ii) date and time of the visit, iii) amount of data transferred, iv) message about successful retrieval, type of browser and version used, v) IP address (identification of the user's device), vi) Operating system of the visiting device, vii) Internet service provider of the visiting device, viii) website from which you access our website, and ix) which of our website pages you are accessing. The legal basis for processing is our legitimate interest.

b)  Use of cookies

We use so-called cookies on our website. Cookies are pieces of information that are transmitted from our web server or third-party web servers to your web browser and stored there for later retrieval. Cookies may be small files or other types of information storage. There are different types of cookies: a) Essential Cookies. Essential cookies are cookies to provide a correct and user-friendly website; and b) Non-essential Cookies. Non-essential Cookies are any cookies that do not fall within the definition of essential cookies, such as cookies used to analyse your behaviour on a website (“analytical” cookies) or cookies used to display advertisements to you (“advertising” cookies). 

c)  Links to other providers

Our website also contains - clearly recognisable - links to the websites of other companies. When you use a link from our website to a third-party website, such third-party websites may also set cookies or become aware of your IP address. This processing is not subject to this policy. The respective provider or operator of the pages is always responsible for the content of these pages. We recommend that you refer to the privacy policy on the relevant third-party website itself.

Data we collect directly

a)  Contacting us

In addition to your name, company name, and e-mail address, IP address or telephone number, if provided, we usually collect the context of your message which may also include certain Personal Data. The Personal Data collected when contacting us is to handle your request and the legal basis is both your consent and contract.

b)  Contractual services

We process the Personal Data involved in your use of our services in order to be able to provide our contractual services. This includes in particular our support, correspondence with you, invoicing, fulfilment of our contractual, accounting and tax obligations. The data processed includes the master data of our contractual partners (e.g., names and addresses), contact data (e.g., e-mail addresses and telephone numbers) as well as contractual data (e.g., services used, contents of the contract, contractual communication, names of contact persons) and payment confirmations (Payment data will solely be processed through our payment service provider and we have no access to any Payment Data you may submit). Accordingly, the data is processed on the basis of fulfilling our contractual obligations and our legal obligations. 

c)  Administration, financial accounting, office organisation, contact management

We process data in the context of administrative tasks as well as organisation of our business, and compliance with legal obligations, such as archiving. In this regard, we process the same data that we process in the course of providing our contractual services. The processing bases are our legal obligations and our legitimate interest. 

General Principles

a)  Who receives my data?

Within Eaglesoarex, those that need your data to fulfil our contractual and legal obligations will receive access to it. Processors used by us may also receive data for these purposes. These are companies in the categories of IT services, telecommunications, and sales and marketing. Where we use processors to provide our services, we take appropriate legal precautions and corresponding technical and organisational measures to ensure the protection of personal data in accordance with the relevant legal provisions.

Data is only passed on to third parties within the framework of legal requirements. We only pass on users' data to third parties if this is necessary, for example, for contractual purposes or on the basis of legitimate interests in the economic and effective operation of our business, when we are lawfully obligated to do so, or you have consented to the transfer of data. 

b)  How long will my data be stored?

As far as necessary, we process and store your personal data for the duration of our business relationship, which also includes, for example, the initiation and execution of a contract.

In addition, we are subject to various storage and documentation obligations, which result from the minimum statutory retention periods. The retention and documentation periods specified there are two to 8 years.

c)  How do we secure your data? 

Our website uses SSL or TLS encryption to ensure the security of data processing and to protect the transmission of content or contact requests that you send to us. We have also implemented numerous security measures (“technical and organisational measures”) for example encryption or need to know access, to ensure the most complete protection of Personal Data processed through this website. 

Nevertheless, internet-based data transmissions can always have security gaps, so that absolute protection cannot be guaranteed. And databases or data sets that include Personal Data may be breached inadvertently or through wrongful intrusion. Upon becoming aware of a data breach, we will notify all affected individuals whose Personal Data may have been compromised as expeditiously as possible after which the breach was discovered.

d)  Is data transferred to a third country or to an international organisation?

We may transfer your Personal Data to other companies and/or staff members as necessary for the purposes described in this Privacy Policy. In order to provide adequate protection for your Personal Data when it is transferred, we have contractual arrangements regarding such transfers. We take all reasonable technical and organisational measures to protect the Personal Data we transfer.

Your Rights and Privileges 

a)  Privacy rights 

Under the PIPA and GDPR, you can exercise the following rights:

●  Right to information

●  Right to rectification

●  Right to object to processing

●  Right to deletion

●  Right to data portability

●  Right to withdraw consent

●  Right to complain to a supervisory authority

●  Right not to be subject to a decision based solely on automated processing.

If you have any questions about the nature of the Personal Data we hold about you or if you wish to exercise any of your rights, please contact us.

b)  Updating your information and withdrawing your consent 

If you believe that the information we hold about you is inaccurate or that we are no longer entitled to use it and want to request its rectification, deletion, or object to its processing, please do so by contacting us. 

c)  Complaint to a supervisory authority

You have the right to complain about our processing of Personal Data to a supervisory authority responsible for data protection. The Office of the Privacy Commissioner, 30 Victoria Street, Gatineau, Quebec, J8X 0A8, www.priv.gc.ca. However, we would appreciate the opportunity to address your concerns before you contact the Privacy Commissioner.

Validity and questions

This Privacy Policy was last updated on Thursday, November 23, 2023, and is the current and valid version. However, we want to point out that from time to time due to actual or legal changes a revision to this policy may be necessary. If you have any questions about this policy or our data protection practices, please contact us using info@eaglesoarex.com.